Macy's Department Store Eyes Online Shopping and Smaller Neighborhood Locations - Bloomberg

Since joining Macy's Inc. as chief financial officer in the midst of the pandemic, Mitchell has helped the company bolster its finances and update its business for a changed retail landscape.

In the e-commerce age, some have wondered about the future of retailers with big brick-and-mortar footprints such as Macy's. Why continue to invest heavily in both digital and physical retail?